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How to solve 3L ink cartridge rejection issues for the HP Latex 700 and 800 Printer Series

HP-ALBA 31st of January 2022

Sometimes you could encounter the following issue upon operating your printer: Cartridge reseat/rejection or not recognized. It can happen during startup, during cartridge replacement, during printing, and so on.

It may happen because the acumen was not reached due to a misplaced or damaged chip, damaged cables, or wrongly connected connectors.

This document aims to guide you to check all points related to this issue to find the root cause and solve the problem.


Note: Before starting any troubleshooting, pay special attention to the following: A protection feature means that after several connection attempts are made, 3L supply acumen chips are protected (blocked). This means that the supply is not usable for the next 30 minutes. If this happens, disconnect the supply, and wait 30 minutes to try again. If it still fails, the acumen being blocked is not the cause of the problem.

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