![](https://lkc.hp.com/storage/app/uploads/public/62a/198/545/62a1985456b74036104679.png)
There is a new message on the front panel when the printer is unable to unload the substrate.
From the next firmware version, the pop-up message when the printer is “unable to unload substrate” will be updated to a more explanatory message when the take-up reel is activated.
See additional details in the attached document.