79.2:04 errot for latex 335 printers

#1 fullprintpoint12170 2 years ago

Hello where i get an older firmware for my latex 335 ? current firmware still show 79.2:04 error.

#2 HP Daniela Ciolompea 2 years ago

Hi @fullprintpoint12170, Please try the following: Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. If the problem persists, contact your support representative. I hope this helps.

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#3 denis.lorchin@gmail.com 2 weeks ago

HP doesn't want to help or support older printers. There is a bug in the latest firmware and the new PrintOS app related to synchronizing substrates between the printer and the PrintOS cloud. All your problems will disappear once you restrict the printer's internet connectivity to the PrintOS servers from the printer menu.

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#4 HP Daniela Ciolompea 2 weeks ago

Hi @denis.lorchin@gmail.com, Additional information on this topic will be published in LKC next week. I suggest you review the articles, as they will help with your issue.

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