failed to read media table form the printer

#1 OldCanonTechy 3 years ago

Ive upgraded the firmware on our Latex 315 and now i can't get the thing to print with Flexi, been through a load of diagnostics with Flexi support and they have said it has to be a machine problem. I'm figuring that if i reset it to factory settings the firmware upgrade with being lost and I can check to see if it prints again. Does anyone know how to get into service mode and is there a factory reset option.

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#2 HP Daniela Ciolompea 3 years ago

Hi @OldCanonTechy, You can try to reset all the Flexi drivers. This might fix the issue. Otherwise, I suggest contacting your support representative.

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#3 OldCanonTechy 3 years ago

They have already been reset and the program re-installed flexi. Would you know if I can do a factory re-est on the machine, Im an ex techy and quite happy working on my own kit.

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#4 HP Daniela Ciolompea 3 years ago

Hi @OldCanonTechy, What you are asking for needs to be performed by an authorized partner, I suggest getting in touch with your support representative.

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