HP 365 Take up roll make media jump

the media will jump/shift forward when the media take up roll is working, creating a large shadow. This just started within the last month and have been using #1 Printer for almost a year and #2 Printer for a few months. It happens on both printers.

#1 What type of media are you using? Is your media supplier aware of this? Is it doing this with any other media? Are you using the Output Platen Cover? Is there a lot of heat when curing? Have the room environments changed? These may help in regards to a solution.

@Heartland819 Can you upload a picture? So, so we can have a better understanding of the issue? Thanks

3

Hello @Heartland819 Thanks for uploading some pictures. Unfortunately, we cannot diagnose the problem here. It seems like a Hardware problem. Please make sure to contact the HP Support service.

have you covered and disabled the OMAS sensor when using reflective media?

I am having an issue with the media not advancing when printing