What was your overall satisfaction with LKC?
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Very unsatisfied
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Very satisfied
My company bought a 570 back in Nov. of 2017. We created profiles and printed Pantone charts and the colors were perfect and then after a few months we started having major color issues. We use ONYX RIP software. Our Pantones with SPOT ON were way off, especially the grays (I attached a photo). Printing with SPOT OFF, the colors were closer but still not right. Things we've tried: We wrote our own profiles using the EyeOne and did our own calibration which for some reason we can no longer do. Onyx changed something that won't allow us to recalibrate an existing profile. The printers color calibration is just way off so we had stopped calibrating from the printer. We have tried several other things ranging from having the spectrophotometer replaced (no changes) to replacing all printheads and so on. I need some answers and ONYX was not helpful, saying that it is an HP software issue. Please help! Thank you!