HP 700W, Waiting for Media Size error

Hi Guys, We have a 700W and at the moment it wont recognize the file when imported and just says Waiting for Media Size. Nothing else happens. Any help will be much appreciated. Thanks D

Hi @daveL23, I will explain with examples / pictures what is happening: If the image is bigger than the roll loaded you will always have this message: wait for media size (Rip image 79¨x 79¨) -> see image 1 attached. Roll loaded on the printer is 24¨ -> see image 2 attached. The image should be the same size or smaller than the loaded roll size.