Cancel searchHi @Scottalanlatimer, Can we contact you privately? I think, would be easier if you explain to us what is the exact issue that is you having in order to provide you a better support. Looking forward to hearing from you, Warm regards.
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We have bought HP Latex 335 Print and Cut machine almost 3 months up. We take up challenging jobs which need precise cutting, however our situation today is typical 'from PAN into the Fire'. We had horrible experience with Roland 640 i print n cut machine from this we thought we will be re leaved, but we are in bigger mess now having both machines and no results..... we seriously like to know why reputed company like HP as to get into false promises in areas they do not have the expertise.
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i have worked with Roland print and cut for 10 years I have managed many many thousands of printing and cutting.... Today.... dont ask looking forward for millions of meters make my life easier simpler faster cooperation production Quality.... everything i needed is here! HP Thank you for great efforts and providing as such good service advances right tools in the right hands
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What kind of issues are you having. I have had mine two weeks and all ready feel overwhelmed with the issues I have had. I make very little and work from home in the basement (Yes... I got that monster down a staircase.... never again) I have not had one good color print come out on sticker material or a photo paper. Black looks awesome and sold as can be. But anything other than that look fuzzy/grainy. I can't get any cloned preset to print at 1200 x 1200. The contour cut barcode wants to work sometimes. I feel I wasted so much material and ink trying to make things look good that I have just taken more steps back. At this rate their will be no money to make a payment. 2 complaints on the first 6 jobs.
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#7 Sonia - Thank you for that link! I've been trying to access HP training links from our P&C software for 4 months, and generally rely on 3rd party and YouTube because the originating links seem to all be broken. Thank you!!!
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#2 I’m havin issues as well. Can you please contact me about my HP latex 115 print cut solutions? ChopVisualConcepts@gmail.com
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Not impressed with this printer or support from HP. Do not waste your money! Had this printer a year and have never had good quality and wasted a lot of media and $$$ trying to print test plots and figure out what is wrong with this printer. It does not print good quality images consistently (very grainy and printheads and cartridges have been messed up (not firing) since we got it) and this issue was all taking place before our warranty expired. We did have 2 print heads replaced -1 we purchased on our own ~$125 each and 1 was replaced by HP in hopes to fix the problem which it did not. The warranty has expired and case is still open yet they want to charge us $1500-$2000 to come and fix it as they can't figure it out over the phone. DO NOT PURCHASE! You will just be throwing money at it.
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#12 Outwestgraphicsco5950 - please reach out to me in order to schedule a call about the issues that you are experiencing. My email address is paul.wagner@hp.com Paul Wagner
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For what its worth, I have been running my HP Latex 115 for months without issues. Support from our distributor has been great. I'd recommend this setup to anyone looking to get into full colour signage.
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#14 Thanks for your comment!
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I just bought this 115 latex printer and it is a pathetic mess and HP is apparently unable to address my issues. The manual is WRONG thus trying to learn how to setup your cutters blade will leave you frustrated. I won’t even go into learning the software issues, those are hysterical were it not that I need this latex printer/cutter. HP is aware of this and continues to release incorrect manuals. Calling will not help as the poor techs know this and agree it’s poor practice. If I could get out of this equipment I would. Haven’t made a payment to the bank yet and already I am sick of the lack of effectual support.