How likely are you to recommend HP Large Format Knowledge Center to a colleague?
-
Not at all likely
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
Extremely likely
I went to start up my HP Latex 365 yesterday (it had been idle for about 7 days) and received a message that the LM Ink cartridge was missing. I removed it and re-installed, same error. I then removed and installed a new LM cartridge and the printer does not recognize it either. Typically when you remove and install a cartridge the printer provides a confirmation "ding". I confirmed this tone by removing/re-installing the other cartridges, they all seem OK. However the LM does not "ding" when removing and installing.
Firmware is up-to-date, ink cartridge is in warranty. Any help would be greatly appreciated.
Thank you.