L360 blank screen

I have an L360 which will not wake up after it has gone to sleep. Customer presses the button on the control panel and just gets a blank screen. He has to turn off the printer and hopefully he's able to boot it back up. Sometimes he has to try a couple of times. I suspect the formatter board. Anyone else has had this issue?

We have had this problem as well with our HP L360. Other times, the screen will not be blank but will be completely frozen up. I can still send from the rip to the printer, but I can't change anything from the touchscreen.

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Hi! As none of you mention any System Error on your screen, before turning blank. The only thing I can strongly recommend to do is to update your firmware to the latest version (6.2.10). If this doesn’t solve the issue, I suggest, you contact your support provider to get a more accurate answer. I hope this will solve your question.

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Hi, I have exactly the same problem My Latex started to do this since the april firmware upgrade, it would not wake up from standby anymore. Today, DURING a print, it turned off, and i got this white screen and I can't do anything. I tried to disconnect the power, but still, when I turn it on again, I only get the white screen LEDs on the power switch: amber and blue The three leds nearby the network card: 1-2 are OFF, the third is ON Help!! I need to print many stuff....

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Hello, had the same issue on a 360 unit. A technician advised me to replace the battery on the main board and it fixed the issue

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#1 Make sure your printer has the latest firmware installed successfully. It may either be faulty screen (more likely from connections or internal fault) or a faulty formatter board(less likely).

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