Latex 360 Error message

My unit has an error message, "Media unloaded". I have reloaded it 3 times and it still gives that message. Using Oracal 5650 RA. It even reads the width. Any insite would be appriciated. Richard

thanks for the reply, I did in fact get ahold of my rep and went thru it. turns out all we had to do was a hard reboot and that took care of it. After having 5 different machines over time this one I am very happy with.

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