Latex 360 tention bar/pick-up reel jam

Hi,

I have an issue with setting up pick-up reel.

When pick-up reel is in use during the printing it should pick-up excess of substrate and roll it on to the preinstalled core. This part is working all fine. Problem starts when after the printing and drying are done, pick-up reel should unwind allowing for the substrate to be fed back in to the printer to the starting position-ready for the next print. For some reason it is not doing that and as a result tension bar is forced all the way up until it comes in contact with the frame. This results in the jamming of the substrate.

I have followed exactly instructions in the manual/printer screen/HP videos on the matter and the problem persists.

Pawel

Solved! Go to Solution.

It's weird since the take up reel (TUR) works independently from the printer. I will recommend to check that it works correctly:

1- Unload media

2- Select winding direction

3- Move the dancer bar manually to confirm if it is working as expected.

a) Lower position: Rotates wind

b) Middle position: Doesn’t rotate

c) Upper position: Rotates to unwind

If this doesn't work, I will recommend you to escalate your problem to the support team.

Thanks for posting the solution!

I had the same issue with mine, but mine happened because the sensor was broke.