Print is bunching up at the front, is it Temperature or vacuum?

Hi there, Can anyone help me with my printing issue. I have an HP365 printer and the profile that I'm using it LD2840G. Whenever I print, it bunches up at the front and sticks on top of where the metal plate is therefore jamming my print. Is it because of the temperature or the vacuum? We've been printing alright for the past few months. It just happened recently. I thought it was just because of a new vinyl, but now even if I put a different substrate it sticks on top and it scratches my print before it jams the whole thing. I have to be infront on the machine to stretch it out when its printing as small run.

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   print stuck.jpg

#1 Hi, you may try to clean your print platen and vacuum hole. also check your vacuum setting. if you could provide more image is more easy to assist you.

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same problem. in the begining everything was fine, but now substrate without tension at the bottom sticks to upper platen in curing zone, as electrified, and of course this scratches print.

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