Cancel search

HP Latex 365 printer: initialization problem/error 63:20

#1 Lettrastudio 2 years ago

Error message 63:20 "A potential problem has been detected. You can continue to use the printer, but with limited performance in some features." After pressing OK: the initializing process stucks/freezes at 1% or 18% not further.

Switching power on/off rear button, unplug power cords is not solving the problem.

Can anyone help?

Thanks in advance.

#2 kelvin.ng5186 2 years ago

#1 according to this error, you can try update the firmware with usb drive. below is the link to latest firmware https://support.hp.com/sg-en/drivers/selfservice/hp-latex-365-printer/12709301

Was this helpful?Yes0 No0
How can we improve it?
#3 Lettrastudio 2 years ago

Problem solved: replacement of network card.

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

Remember
To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex

Loading...

HP Latex Blog

Loading...

How likely are you to recommend HP Latex Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.