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Error 79:04 in Latex 365

#1 Unq61 8 months ago

Our latex 365 printer stuck at startup and displays the error 79:04 on front panel. It first cam during a print job and after restart it won't turn on and display the above error.

Recently had a print quality problem and figured out it was the optimizer head and replace the print head. Print quality problem solved and did 2 print jobs perfectly before the error came. I tried removing the optimizer head Since I replaced the optimizer head on the same day. Printer starts normally without it. So I try switching to old optimizer head and same error comes with it too.

Please help me out if anyone know the root of this problem.

#2 HP Daniela Ciolompea 8 months ago

Hi @Unq61,

For this issue, I recommend contacting your support representative.

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