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HP 365: Redo the Substrate Preset Upgrade - Can't load Phototex profile

#1 newparade 2 years ago

Hi, I get this error when trying to install the Phototex OPA profile, from the HP site, both on the printer and on the computer:

Redo the Substrate Preset Upgrade

The error screen goes on to say that "substrate preset file was faulty" (see attachment). Can you please help me get a working profile?

Thanks, Scott D

#2 ivoslbg5445 2 years ago

#1 Hi Scott D, try this link if it helps from Photo Tex site...

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#3 newparade 2 years ago

Thanks for the try, ivoslbg5445. When I follow links on the Phototex page, they send my right back to HP unfortunately.

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#4 ivoslbg5445 2 years ago

#3 May be you should contact Phototex for support in this case, only this profile isn't installable even for latex 560-570, no problem with other profiles...

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