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HP 700W: 8137-BB24-0000 error code

#1 andyaltcar13685 11 months ago

Hi. I had this error in the morning on my HP 700W: 8137-BB24-0000 and now printer is not detecting both white print heads. Removed them, cleaned, placed back. No results. Can't find any information about this error code. Does anyone know what may it be? Thank you.

#2 HP Daniela Ciolompea 11 months ago

Hi @andyaltcar13685,

This error code appeared in previous FW releases, could you please upgrade the FW to the last version?

In previous versions, the SE was triggered when the printer tried to do the SONAR/SEALS package. I suggest checking the internet connection as well.

In case it is not solved after the FW update, please contact your support representative.

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#3 andyaltcar13685 11 months ago

Updated FW today. Previous version was PLS_26_22_01.1. Was is it SONAR/SEALS package? If I may ask?

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