HP Latex 360- can’t join PrintOS

I just joined the latex family and while trying to add it to the PrintOS organization it prompted me that the printer is already joined to an organization I can only send a request.. I logged on the EWS and unregistered the two that were showing up but still can’t add printer to the app. Any help?

Hi @eightysixnotch12832, Can you please advise the serial number of the printer and provide a screenshot of the error? Alternatively, you can drop us an email with this information at lkc@hp.com.

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