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HP Latex 360 - Stuck on old firmware (NEXUS_00_06_02.10)

HP Latex 3000 Series

#1 Invid 4 years ago

I need help upgrading my firmware on my HP Latex 360. It is stuck on a very old firmware (NEXUS_00_06_02.10). I purchased this printer last year and I have never been able to successfully update my firmware. I did EVERYTHING. Used a USB drive, I did it through the web server, on the front panel...and nothing. I believe since I have such an old firmware, I cannot jump to the latest one provided on the HP site.

Can I get help obtaining the old previous firmware updates? Maybe if I update my firmware one step at a time, it'll work?

#2 HP-Sonia 4 years ago

Unfortunately we cannot provide it from here. You need to contact your support services in order to do the upgrade.

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#3 paulelw 4 years ago

You can try doing it from the web server on the printer but directly connecting a different machine such as a laptop and then using network cable.

if you print is not having any issues generally a firmware update may not alway be necessary.

If it is giving errors then the firmware file can be damaged and you would need to download it again using a good internet connection.

You can update from the front screen but it has to be a good solid internet connection and you need to make it download the firmware again to install.

If doing via USB make sure it is a brand new USB drive and the firmware file is not damaged/corrupt.

You can also try doing this from a different type of computer such as an Apple Mac or a laptop.

The latest firmware should work correctly but you may need to try more alternate methods of install.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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