HP Latex 360 - White Screen (HP Logo) Frozen

Our company uses an HP Latex 360 printer, recently when we booted it up we were presented with a white screen with the HP logo on it. This screen does not change and we are unable to do anything with the printer. I have attached an image for a reference. Can anyone assist me with this dilemma, or at least provide some insight as to what the problem may be? Thank you.

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#1 Hi cj5240, I would suggest to contact your reseller for this kind of support. Looking forward to hearing from you again, Regards.

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i got similar problem 60 days after the warranty expiration. I was quoted 2600 euro to fix this. Luckily the printer managed to boot by itself after i left it unplugged for 2 weeks...

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Your Hard Drive could be failing. A service technician would need to perform a recovery before replacing it. You can also reinstall the firmware or wait for a newer version when released.

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#3 Did your frozen white screen ever return? If so what fixed it, please?

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