Error message 63:20 "A potential problem has been detected. You can continue to use the printer, but with limited performance in some features." After pressing OK: the initializing process stucks/freezes at 1% or 18% not further.
Switching power on/off rear button, unplug power cords is not solving the problem.
Can anyone help?
Thanks in advance.
#1 according to this error, you can try update the firmware with usb drive. below is the link to latest firmware
https://support.hp.com/sg-en/drivers/selfservice/hp-latex-365-printer/12709301
Error message 63:20 "A potential problem has been detected. You can continue to use the printer, but with limited performance in some features." After pressing OK: the initializing process stucks/freezes at 1% or 18% not further. Switching power on/off rear button, unplug power cords is not solving the problem. Can anyone help? Thanks in advance.