HP Latex 365 printer: initialization problem/error 63:20

#1 Lettrastudio 6 years ago

Error message 63:20 "A potential problem has been detected. You can continue to use the printer, but with limited performance in some features." After pressing OK: the initializing process stucks/freezes at 1% or 18% not further. Switching power on/off rear button, unplug power cords is not solving the problem. Can anyone help? Thanks in advance.

#2 kelvin.ng5186 6 years ago

#1 according to this error, you can try update the firmware with usb drive. below is the link to latest firmware https://support.hp.com/sg-en/drivers/selfservice/hp-latex-365-printer/12709301

Was this helpful?Yes0 No0
How can we improve it?
#3 Lettrastudio 6 years ago

Problem solved: replacement of network card.

Was this helpful?Yes0 No0
How can we improve it?