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HP Latex 570 downtime?

#1 adrimac 6 months ago

Anyone can tell the length of downtime a Latex 570 can sustain powered off with ink in lines and print heads?

Back Story

Latex 570 purchased in Oct. 2020, Got Error 19.12:10 on March 9, 2021 ( 1 Curing PCA stops working)

Maschine can't boot pass this point, hence no service routines being abled to perform with ink in the lines. It's Apr 9th, and we have been told by HP Support that the part is on backorder.

Our concern, is if any other issues will arise due to the lack of power, and operation for a lengthy time, similar to solvent machines.

Please Help Someone!!!! We are located in Jamaica

#2 HP Daniela Ciolompea 6 months ago

Hi @adrimac,

In the beginning, by replacing a related part that is already ordered, there shouldn't be any problem and the printer should run properly.

Anyway, when the part is already replaced, we would recommend performing the preventives tasks (found on the gear icon) to avoid any possible issue.

If any problem appears, it would be necessary to contact support in order to evaluate it.

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