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#1 jkouakou5348 2 years ago

Hello to all, We had a problem on an HP LATEX 570 that can not print the LIGHT CYAN, when we do the calibration all colors come out except the LC, at first we thought it was the print head that was messed up but after putting a new head it prints at least 620ml and nothing as if the ink does not rise to the print head thank you for giving me a solution to this problem. images attached thank you

#2 HP Daniela Ciolompea 2 years ago

Hi @jkouakou5348,

I suggest checking the ink line and the air line of the Light Cyan system. This needs to be performed by a support representative. At this stage, I would recommend performing a printhead status plot or a printhead alignment, to check if the issue is solved.

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