Cancel search

Ink does not remain on the substrate, HP latex 360 printer

#1 Lune a year ago

Hello to you

I have a problem, I'm desperate, the ink won't hold on the different pvc-based substrates I've tried. I'm using the right profile from Printos, I've tried 10 different brand substrates and the problem is always the same, when I wipe the substrate the ink comes off, even when I wait several days, do you have a solution please?

#2 Lune a year ago

The ink fades when wiped off with a damp cloth on a PVC wallpaper substrate. Ink does not adhere properly to substrate

Was this helpful?Yes0 No0
How can we improve it?
#3 HP Daniela Ciolompea a year ago

Hi @Lune,

The issue seems to point to a lack of curing due to a possible HW problem. It could be a malfunction in the Curing module. This causes the latex of the ink not to cure properly and therefore the ink does not stay fixed.

Using OMS and HP-certified media should fix the issue. For advanced troubleshooting I recommend contacting your support representative.

Was this helpful?Yes1 No0
100% of users thought this content was helpful.
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

New comments are not available at this time

Latest conversations HP Latex


HP Latex Blog


How likely are you to recommend HP Large Format Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.