Cancel search

L370 freezes during the drying cycle

HP Latex 370 Printer

#1 Tony-C 8 years ago

After the image has printed and it starts the drying cycle, intermittently the printer freezes up. The display just keeps cycling but a reboot is the only option. Firmware is up to date. Any ideas?

#2 HP-MarcM 8 years ago

Hi Tony-C

This are my recommendations:

  • Make sure that the RIP driver is also up to date
  • As the issue is happening at the end of the job and from time to time it might be related to the “accounting” as this information is updated after finishing a certain number of jobs. Go to the Embedded Web Server (just enter your printer’s IP at the browser) to modify the settings and try to set the following ones to “5”:
    • EWS -> Setup tab -> Accounting, Max. number of logged jobs: “5”
    • EWS -> Setup tab -> Send accounting files every: “5” prints

Please let me know if this help you.

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex


HP Latex Blog


How likely are you to recommend HP Large Format Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.