Latex 560 Slow touch screen interface

Our touchscreen on the printer will not respond to touch for 30 seconds or sometimes more. I have removed unneeded profiles but it still responds very slowly. Anything I can do to help this?

#1 try to restart printer and see if responds. Clean often screen from fingerprints and dust. This problem on our printer occurs after sleeping mode...

Hello, ivoslbg5446,

• Ensure that the printer is properly connected electrically and that no other sources of interference are affecting the printer.
• Ensure the front panel is clean.
• Upgrade to the latest Firmware.

If the issue persists please contact HP support.

#3 Hello HP-Sonia Everything is done except electrics. The office has upgraded with couple powerful machines (laminators mostly) and the grid isn't designed for this load (my personal opinion no matter what electrician says) and the block where office is situated is constantly upgraded with new buildings. That's why I think my previous post is irrelevant due to electric shocks (may be) and printer's electronics is afflicted. Thanks again and have a great day

Hello. It might be.... But please keep posting any other question related to the HP Latex printer. We are here to help.

I have a similar problem of slowness in the screen interface. But this is just not restricted to the touch. Even when the printer completes an action and has to change to a different screen by itself I takes a lot of time. SO this problem is definitely not related to screen not being clean.

#6 I have found easy solution for me but I don't know if it's for all with similar problem. When printer wakes up screen is slow or bad responsive - I touch one point, another reacts - top line with light switch for example. Only after restarting it's working fine until next sleep. So after waking up I swipe with hand the whole screen, like to clean it with hand and no cloth or gloves and it's fixed. But needs to be cleaned often and I think it's bad command in firmware or else...