Cancel search

Magenta Ink Cartridge Stained Yellow

#1 WrapThatCar a year ago

I have an HP Latex 310, and for the past several times that I changed the Magenta ink, I noticed that there is a greasy yellow substance on the outside of the cartridge (Images attached). It only seems to happen with the Magenta. I'm not sure if it Yellow ink, Optimizer, or something else. Other than that, the printer seems fine, and it doesn't seem like I have a leak. Has anyone else ever experienced this? And should I be concerned?

#2 HP Daniela Ciolompea a year ago

Hi @WrapThatCar,

Looking at the picture, It does not seem to be yellow ink or optimizer, maybe some grease from the gears of the service station.

We have never seen this before but does not seem to be concerning if the machine is up and running properly.

I hope it helps.

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex


HP Latex Blog


How likely are you to recommend HP Large Format Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.