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magenta overspray hp latex 360

HP Latex 360 Printer

#1 graphixtrem 8 years ago

Hello, We are in belgium and speak french, so we will translate our text by google. We have a hp latex 360 since November 2014. For some time we have had a problem. In fact, very small magenta dots appear in the print, even in white areas. I attach a photo as an example, where you can see these magenta points in the white area. We replaced all the heads, a technician came and replaced all the electronic boards, but that does not change anything. AND the technician does not know how to fix the problem. Have you ever encountered this problem? Thank you

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#2 graphixtrem 8 years ago

Hello, I just did the test and it works perfectly. My problem has disappeared. Is this a long-term solution to disable this option, and and what will not cause other problems in print quality? Can you tell me if you work at HP? Because I do not find it normal that my dealer, spent a whole day to replace parts, while it was just enough to disable an option. I am waiting to see the amount he will charge me ...

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