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NO substrates in substrate online library

#1 gareth.f9693 2 weeks ago

i have just noticed that all my online substrates have disappeared when i try do a search to add a new media profile from the online profile. The online media library will only show HP substrates and nothing else.

I have run all updates and have tested all internet connections (all came back working fine) as well as unplugging and restarting the machine and still no luck..

any help would be appreciated

#2 HP Daniela Ciolompea 2 weeks ago

Hi @gareth.f9693,

Can you please advise the printer model.

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