Cancel search

Optimizer going out

#1 lriley13015 11 months ago

When trying to print a long job on 3600 the optimizer head gives an “optimizer reseat” error. It will do this every 30-50’ in a print. When this first started we would get the error about once a day, but now it’s progressed and is impossible to get a roll of usable material. After looking at a past post in this forum I have changed the FI towers but this has not helped at all.

#2 pakkmaniak13056 11 months ago

I actually signed up to comment,

I got the same problem at my work on one of the machines I run.

I had it fail 8 times in a row yesterday. I managed to get it working by wiping the contact points with iso alcohol. very frustrating.

the tech we had onsite at the time said the board could be going out.

Was this helpful?Yes0 No0
How can we improve it?
#3 HP Daniela Ciolompea 11 months ago

Hi @lriley13015,

For the issue you are describing, I suggest contacting your service representative.

Was this helpful?Yes0 No0
How can we improve it?
#4 lriley13015 11 months ago

#2 Replacing the board was one of the first things i tried and at first it didn't seem to be helping any, along with changing the FI towers. Then we ended up having a bigger issue with our optimizer electro valve. After changing that out and also changing out the intermediate tank it seems the issue has been better, might be worth looking at/ trying if you continue to have problems with it.

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex


HP Latex Blog


How likely are you to recommend HP Large Format Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.