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Optimizer Messed Up Other Print Heads

HP Latex 360 Printer

#1 --- 6 years ago

My Latex 360 is having a recurring problem with the optimizer printhead leaking onto the cleaning kit and causing the other printheads to have clogged nozzles.

The printer was working normally and suddenly print heads 2,3,6 were not working at all. All printheads are under warranty and under 50-75% and the three that stopped working all ceased at the same time. Switching the printheads only ruined the new ones we tried.

The last time we had this problem was 4 months ago and we only fixed it by replacing ALL of the printheads and the cleaning kit. Now it has happened again and it all seems to be a similar problem.

We reported this problem to HP and awaiting their response. If anyone has any idea how to avoid this problem I would appreciate it.

#2 HP-Sonia 6 years ago

Hello @PulsarPrint

Please keep us informed about the response. I believe they will be able to give you a more accurate answer.

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#3 jon7355 4 years ago

#1 Were you able to resolve this issue? It is happening to our 360 currently.

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#4 jeff.bird7424 4 years ago

I would have someone investigate the condition of the lines and the ends within the carriage, you may have a leak developed from the trailing lines and an accumulation of Optimizer can occur within the carriage. Cleaning it up, replacing heads and maintenance station would help for some time, but would reoccur.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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