Unable to Update Firmware

HP Latex 360 Printer

#1 wbatson6871 5 years ago

Have tried onboard auto firmware update Web Interface and from USB Stick All methods fail to load the current firmware. Errors range from corrupted firmware to hard drive full. Not sure what next steps would be. Thanks

#2 wbatson6871 5 years ago

#2 Hi Sonia, I deleted all unused media profiles from the machine itself. Do I also need to delete them from the RIP? Thanks

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#3 ivoslbg5445 5 years ago

#3 format the usb stick ntfs format, not fat32, check integrity of the data for errors on pc (scandisk or something - if there are bad sectors - printer reads wrong file integrity and skips further installation), copy firmware file only. Turn off printer, insert usb stick and turn on printer and if everything is OK, update is successful. Remove LAN cable just to be sure usb is first to be used...if any errors with SSD, nothing you can do, disk must be replaced...

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