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What is the machine care pack

HP Latex 330 Printer

#1 Tangerine 7 years ago

My dealer sold me the latex 330 printer and when delivering had charged an extra $1300 for a machine care pack. He said it was a requirement to purchase though it isnt anything tangible. My 1 year warranty is about to expire and I would appreciate being told exactly what this machine care pack is for and if not required i can ask him for a credit note. Thank you.

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#2 HP-Sonia 7 years ago

Hello Tangerine,

An HP Care Pack extend and enhance the standard warranty coverage on HP hardware (Latex 330 printer in your case), helping you to fix problems quickly, improve printer uptime, and avoid unbudgeted repair costs—so you can achieve better business outcomes. If the initial troubleshooting process does not resolve the device error, an HP service technician or an HP Authorized Service Partner will make best effort to arrive at your site the next business day after the support agent escalates the case for dispatch. Service includes all parts, and labor, along with technical phone support, troubleshooting, and diagnostics.

Should you need any further information, please do not hesitate to contact me.

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#3 Tangerine 7 years ago

Hi Sonia

thank you for the clarification. Please also let me know on the below;

1) How long is the standard warranty extended for?

2) Does it also include parts like maintenance cartridge and kit?

3) If the standard warranty has not yet expired, can i choose not to take the machine care pack and get a credit note?

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#4 HP-Sonia 7 years ago

Hello Tangerine,

Please see the answers in blue:

1) How long is the standard warranty extended for?

The standard warranty is 12 month for this printer

2) Does it also include parts like maintenance cartridge and kit?

I don’t have enough information to answer. Your reseller should inform you of what is included and the duration of the Care Pack he sold you.

3) If the standard warranty has not yet expired, can i choose not to take the machine care pack and get a credit note?

I’m not aware of this practice, you should negotiate it with your reseller.

You also can find more information in one of our blog articles: http://h20435.www2.hp.com/t5/HP-Latex-200-Series/HP-Latex-Care-Packs/ba-p/95166#.WIm53FXhBtS

If you find this information useful, please accept the post as a Solution, henece, other users can track it esealy. Further clarifycation, please keep me informed.

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