Can Not Login to hp wallart

Hi. I have an account with hp wall art. which is my printer is registered to. i have forgotten my password but i am not able to reset the password because i don't receive the code from hp. i have open the new account but i can not register my printer due to is still linked to the old account. the old account email address is: orders@musiccitysigncompany.com can anyone help with this please. thank you.

Hello @Saeed6281 Do you agree to delete the old account? Which is the email linked with the new account? Please do not use @ use (at) while telling your contact email.

#2 Yes please if you can delete the old account that would be great the email associated with the old account is orders(at)musiccitysigncompany.com the new acount email is saeed(at)mysiccitysigncompany.com

Hello! We have deleted the account associated with the email Orders........ Now you can create a new account with the email as they want. Please let us know if you are facing any other issue. Happy to help

Hello Saeed6281! Were you able to add the printer again?

Ive just tried to login and have forgotten my wallart password.

How can I retrieve??