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Error with Firmware Update

#1 cousinross 2 months ago

On my Latex 365 I am receiving this message: "There has been an error communicating with the firmware update server. Run the Diagnostics & Troubleshooting tests in order to determine the source of the problem." I receive the same message on the embedded web server. I run the connectivity wizard and receive more error messages. I have attached pics of them.

Can somebody help me solve this issue? Thank you.

#2 HP Daniela Ciolompea 2 months ago

Hi @cousinross,

The FW update is failing because the printer is not connected to the internet. Make sure the printer is properly connected to the internet, via the Ethernet cable. The FW can be updated using the USB as follows:

For further troubleshooting, contact your support representative.

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#3 janettab.loomquist13611 a month ago

I am also facing same issue. I tried many times but didn't get fixed. Please help. Skyward Alpine District

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#4 amin.jabari24213801 a month ago

If “Firmware update error” is displayed on the panel of the device, run the firmware update without powering off the device. If the firmware update fails again, the problem must be handled by maintenance personnel. MyCoverageInfo

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