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firmware error

#1 ashfashions17577 3 months ago

currently have hp 115 latex print and cut. i have updated the firmware but accidentally rebooted the cutter too soon, is there a way to recover the cutter?

#2 HP Daniela Ciolompea 3 months ago

Hi @ashfashions17577,

The process to fix the issue involves disassembling the machine and manipulating some of its parts and this can only be done by a certified technician. I suggest contacting your service representative to solve it.

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#3 ashfashions17577 3 months ago

I'm based in Trinidad my local tech doesnt know how to officially fix the issue besides replacing the main board, I have found some information online on how to disassemble the cutter to gain assess to the main board but I just need to know what can I do to recover the cutter without having to replace the entire board.

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#4 AlexGan 3 months ago

Always exercise caution when performing any troubleshooting steps, and if you are unsure, consult the user manual or contact the manufacturer's support for guidance. Performing unauthorized actions or incorrect procedures could potentially cause further issues.

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#5 ashfashions17577 3 months ago

#4 Thanks, currently awaiting response from HP tech support.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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