firmware error

currently have hp 115 latex print and cut. i have updated the firmware but accidentally rebooted the cutter too soon, is there a way to recover the cutter?

Hi @ashfashions17577,

The process to fix the issue involves disassembling the machine and manipulating some of its parts and this can only be done by a certified technician. I suggest contacting your service representative to solve it.

I'm based in Trinidad my local tech doesnt know how to officially fix the issue besides replacing the main board, I have found some information online on how to disassemble the cutter to gain assess to the main board but I just need to know what can I do to recover the cutter without having to replace the entire board.

Always exercise caution when performing any troubleshooting steps, and if you are unsure, consult the user manual or contact the manufacturer's support for guidance. Performing unauthorized actions or incorrect procedures could potentially cause further issues.

#4 Thanks, currently awaiting response from HP tech support.