HP Flexi Print & Cut 21 64bit will not launch after MS update

#1 frozenw11797 2 years ago

Good Evening After Sep/Oct Microsoft patches for Win 11 HP Flexi Print & Cut 21 - 64 bit version fails to launch (gets to loading Fonts) then closes. No errors reported Now the 32bit version launches fine and works I have un-installed Flexi and re-installed after a reboot still the same issue. Has anyone found the fix for the 64 bit version?

#2 Copyshop Homburg 2 years ago

#1 same issue, German 64bit Win11 Pro, 12th Gen Intel PC. I´m doging this problem when i open an existing *.fs file. hopefully it helps others.

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#3 montanagoud254813566 2 years ago

Hi @color tunnel If you receive an error message with a specific error code, try running Windows Update to troubleshoot. If that doesn't solve the problem, see Fix Windows Update errors and follow the instructions to help resolve common update problems.

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#4 tracyberge6913667 2 years ago

Hi @Donkey Kong Here is my recommendation: The issue seems to be related to the printer and not the media HP Prime Gloss 13. I recommend checking the PrintHead and performing an Image-quality maintenance > Clean printheads If the problem persists, please contact your support representative.

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