HP Latex 365- Multi-Color Marks in Print

Have been having getting random multi-color lines in our print. Almost looking like the lines when you do a printhead alignment. At first they were smaller, now they are almost the length of the vinyl. We are using a Latex 365, vinyl media. Any idea on what could be causing the issue. Thanks in advance. (Pic attached)

#1 said

Have been having getting random multi-color lines in our print. Almost looking like the lines when you do a printhead alignment. At first they were smaller, now they are almost the length of the vinyl. We are using a Latex 365, vinyl media. Any idea on what could be causing the issue. Thanks in advance. (Pic attached) MyAccountAccess

Reply

Hello,

The random multi-color lines on the prints from the Latex 365 could be caused by several factors: printhead alignment, media misalignment, printhead contamination, or firmware/software issues. Initially small, the lines have grown, indicating a worsening problem. To troubleshoot, ensure proper printhead alignment, check vinyl media alignment, and clean printheads. Also, update firmware/drivers and inspect the print settings. If the issue persists, contact HP customer support or a certified technician for a thorough diagnosis and resolution. Regular maintenance and adherence to manufacturer guidelines can prevent future occurrences.

If the issue persists after checking these factors, it may be advisable to contact HP support or your printer manufacturer's customer support for further assistance. They may be able to provide specific guidance based on the model of your Latex 365 printer and the nature of the printing issue. Additionally, providing them with the attached image could be helpful for their analysis.