HP Latex 570 Open curing door error

When i need to load a new substrate into the Latex printer it keeps saying to open the curing door when its already open and i cant seem to fix it. Have restarted the printer several times and keeps happening.

Hi @willow7477, If you are talking about the vapor curtain that is in the output, probably the sensor linked to it is failing and it is not detecting the movement of the curtain, therefore the printer keeps asking to open the curing door. To check the sensor, the right impinging module cover has to be taken out. I suggest getting in touch with your support representative.

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