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Issues with Latex 560 - Printing Black

#1 naturaldesignconcepts 3 years ago

Good Evening,

I have a HP Latex 560, and recently purchased a 365 as well. Up until a few months ago my 560 laid black down on any print excellent. Recently I notice the black has turned into a grey-ish/ blueish black. I have changed print heads, ink cartridges, maintenance cartridges, updated firmware, color calibrations, deleted the profile and re-downloaded it. Un-Installed flexi & re-installed all presets. Not having much luck.

I am taking files that printed a great black a few months ago and running them again for repairs with the same profile and media and the black looks muted. any suggestions or help would be great.

I can take the same file and print it on my 365 and have excellent results, same environment, same profile, same presets just on the newer 365.


#2 HP Daniela Ciolompea 3 years ago

Hi @naturaldesignconcepts,

The issue you are facing might be caused by not using the Color Calibration as expected. I would recommend creating a new substrate preset from the generic you are using and then perform the color calibration process again (set reference). This should help. If this does not solve the issue, I suggest contacting your support representative.

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#3 beverlyfer32+18672 2 years ago

I don't know whether it's the printer ink or the onyx flourish programming that is causing the issue.


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