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L25500 42" Firmware

#1 mmmktg8289 7 months ago

I recently bought this printer, when I tried to print I received code 79.04, went to upgrade firmware, printer screen had hourglass for 2 hours, so as I read in another post I did a soft reset, now all I get is a blank screen, just has an empty box, I tried unplugging and restarting a couple times but no change. Any idea how to fix? I can't access through the webaccess either. Connected to a desktop running win xp.

#2 HP Daniela Ciolompea 7 months ago

Hi @mmmktg8289,

It looks like you have already performed the actions needed from your side. I suggest you contact your support representative as they might need to analyze the printer logs internally from the printer.

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#3 mmmktg8289 7 months ago

#2 Thanks, I don't have a rep yet, I will have to find one.

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#4 mmmktg8289 3 months ago

#4 Sorry, I don't know, I haven't had time to get mine working yet.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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