Onyx 12.2 and HP 365

I recently installed Onyx 12.2 on a new pc. Running 2 HP 365. Everytime I load new media on either printer Onyx does not update automatically. Even if I press "Manual Update" is dosent work. Usually it works when I completely close Onyx and restart it.

Some customers that are using HP Latex printers with ONYX RIP software may experience instability and/or crashing. The most common cause for these issues is incompatibility between the version of the ONYX driver and the HP Latex firmware version. Below are the steps to follow in order to ensure you have the latest version of the ONYX driver and HP firmware: Ensure that you are running the most recent version of ONYX software. This also includes installing the latest maintenance patches available. Software updates and downloads are available on the ONYX website: www.onyxgfx.com Make sure that your HP Latex printer(s) have the latest firmware installed. More information on updating the firmware on HP Latex printers can be found here: http://h20435.www2.hp.com/t5/HP-Latex-300-Series/How-to-update-the-HP-Latex-300-Series-firmware/ba-p/89388 Download and install the newest ONYX printer driver using the Printer and Profile Download Manager. Additional information on updating ONYX printer drivers can be found here: http://www.onyxgfx.com/printer-and-profile-download-manager/ Verify that your HP printer and ONYX software are connected through a Gigabit network connection. Properly configure Antivirus and Firewall to allow for uninterrupted bidirectional communication between the ONYX Software and the HP Latex printer. More information on this topic can be found on the ONYX website: https://www.onyxgfx.com/support/knowledge-base2/#!/entry/50170000000reNgAAI For any additional assistance please contact ONYX Technical Support: support@onyxgfx.com or 1-800-295-8324.

Sorry to hear about that. You might also get some kind of help from Google search. Anyways, Here is the installation guide which can help you I think https://windowsmaximizer.com/tutorials/update-device-drivers-windows-10/

Find available options for your HP printer model to print from a smartphone, tablet, or Chromebook. Most printer models support several options, including the HP Smart app, ePrint cloud printing, and Wi-Fi Direct. Most of the compatible problem are generally arises because of the old printer software. To solve software problem follow given steps Before you install new software, first remove the existing software to make sure that you have only the latest software and driver installed on your computer. Follow these steps to uninstall the existing software, and then install the latest HP software and driver https://printerhelp.org/hp-printer-compatible-issues-with-the-system/