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Printer shifting print

#1 steve10272 a month ago

On my HP Latex 115 printer, once it gets about 4.5 feet into the print it shifts over about a half inch. I have already checked to make sure it has the latest firmware.

#2 HP Daniela Ciolompea 3 weeks ago

Hi @steve10272,

The shift could be the result of a substrate advance issue. Here are some potential solutions:

  1. Run a substrate-advance check plot 'User guide Page 92' :
  • Use the same substrate type that you were using when you detected a problem.

  • Check that the selected substrate type is the same as the substrate type that is loaded into the printer.

  • Go to the front panel and press Settings, then Image-quality maintenance > Substrate advance calib > Print adjustment plot.

  1. If the problem persists check that you have the correct settings in your printing software.

  2. If these don't solve the issue, I suggest contacting your service representative.

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