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PrintOS issue

#1 Calvin 7 months ago

Hi Does anyone has a solution for this?

My 560 is registered to Print OS on the website but the actual printer keeps saying device is not registered - I have tried to remove it and re-register but the screen on the printer still says its not registered - see image attached

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#2 HP Daniela Ciolompea 7 months ago

Hi @Calvin,

Can you please advise the serial number of the printer and provide a screenshot of the error? Alternatively, you can drop us an email with this information at lkc@hp.com.

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#3 landstaronlineonline14611 2 months ago

Hello, I saw your predicament and offer a suggestion for you. The printer's connection to the Print OS server or the registration procedure could be at fault. You can try the following solutions to see if they help:

See if you can get online: Check for and fix any connectivity difficulties with your printer's internet connection.

To restart the printer, first unhook it from its power supply, then wait a few seconds, and finally reconnect it and turn it back on. The printer's system will be reset, which could fix the problem .

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HP PrintOS is a cloud-based print production operating system that enables users to manage and automate their print production processes. If you are experiencing an issue with HP PrintOS, here are some troubleshooting tips:

Check your internet connection: Ensure that you have a stable internet connection. If you are experiencing connectivity issues, try restarting your router or modem.

Clear your browser cache: Clearing your browser cache can help resolve issues related to loading or displaying content in HP PrintOS. You can do this by going to your browser's settings and clearing your browsing history and cache.

Check for updates: Make sure that you are using the latest version of HP PrintOS. Check for updates and install any available updates to ensure that you have the latest features and bug fixes.

Contact HP support: If you are still experiencing issues with HP PrintOS, contact HP support for assistance. They can provide further troubleshooting steps or escalate the issue to their technical team for resolution.

Provide detailed information: When reporting an issue to HP support, provide as much detail as possible about the issue you are experiencing. This can include error messages, screenshots, and steps to reproduce the issue.

By following these troubleshooting tips and working with HP support, you can resolve issues with HP PrintOS and ensure that your print production processes run smoothly.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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