Re: HP WallArt

Hello, Is it possible to use a different cutter? We use the Zünd to cut out paper and fabric. At this moment I can only find a Fotolia..?? Or is it possible to make my own cutting marks?? Have a nice day. Marco

Thats a really good question, we are planning on buying a zund g3, and if we are able to cut our wallpapers with that cutter would be really fast and accurate.

Hi Marco, I think you have things confused. Fotolia is a stock image and video site. Are you perhaps thinking about Fotaba, the cutters? As for cutting with a Zund - your RIP or cutting management software should be able to add the markers needed even if the file is locked. I do also have an issue with HP not providing open PDFs, making it difficult to add our our cut-path post-sale, but the work-around is to get the files prepped and keyd and then uploaded through the websuite. Maybe if enough people complain about the locked PDFs HP will change it? Stephen

I just got back from a group trip to Italy. I would like to set up a template for a set size canvas print and send an invitation to the group allowing them to uploat their favorite photo(s). Can this be done?

Hi Dave75, With HP WallArt Suite you can do what you are willig to. In order to do so, when you order a project by clicking on its order number you can select the option that appears at the button of the next pop up window “convert to template”. Once the template has been created you should be able to find it through your templates tab. Click on “…” and then “Settings” and there it appears the URL to create a new project from the corresponding template, share that link with your group and they should be able to upload their own photos using your canvas size. Please remind that you shouldn´t have selected the option “hide image upload” in your Settings > Canvas > Customization > Hide image upload in order to allow your group to upload their own images. Hope this helps.

What about the ZUND question?

Regarding cut marks and Zünd machines matter my best suggestion would be to contact directly with our HP WallArt Support Team through the following email address: hpwallart.support@hp.com. Sure they will provide you all information you need about this issue since I've always worked with Fotoba.

hp wallart wordpress plugin doesn't seem to work, I followed the guide on https://www.hpwallart.com/developers/wordpress\_plugin/en. How can I get the Full Web Integration to work on my e-commerce site?

Hi rjvillanueva, In order to have a better understanding of your issue it would be necessary to know what is the root of it and what could be impeding the correct operation of the HP WallArt Wordpres plugin. My best suggestion at this point would be to contact directly to HP WallArt Support Team through the following email address, hpwallart.support@hp.com, and they will be glad to help you and resolve your issue.

Hi, I cannot seem to get any of my artwork created through HP WallArt to RIP through Onyx 11. I keep getting a raterizing error. Why is this?

Hi Sonia, Thanks for your feedback. I have the 11.1.2.103 version installed as well as all the relevant patches. I still have the same issue. If I put the artwork through the RIP without sending it through HP WallArt there is no problem. Where to from here?

Hello, I have one problem with my wallart. I'm trying to install the last version 2.0.1 with AppStore. It shows me that's installed but on my tablet. Is there any chance to have the last version on my Mac Book Pro? I attached a picture with the version I have. I can't edit the colors of the pattern. I am able just to scale, add objects and color the walls. Thank you, Alina!

Hello friends I'm having problems with my wallart, I have urgent orders to deliver and he has my "wallpaper" requests for hours .. I do not know what to do, should I wait or give him some problem? Help me please, I'm going to lose my client. Thank you

Do you need someone to print and ship for you?

I have always used the program quietly. But now he has made two mistakes and the others do not finish processing to release the pdfs. I do not know what to do, because I have to deliver this work early tomorrow.

Try copy/duplicating the job. Sometimes I find if it sticks at processing, this solves it. Hope it helps Thanks Dave

Hello, I want to ask you, what does it mean the bar code from my exported PDF file? Thank you!

Hi I'm trying to set up WallArt in Onyx production. If I order a RollUp system, I do get orderdetails by email, but the order is not showing up in Onyx. This ONLY applies to the rollup app - Canvas, Poster and wallpaper seems to be fine. Why ???

Hi @HP-Sonia Yes - all files will print if downloaded first. The problem can be seen on this screenshot where only 3 out of 5 orders are visible from Onyx:

Any body have url problems. I setup customer gave him our old url to acess HP wall art and they cant login. Also does anyone have a .pdf on how to create a customer login. I might have something screwed up.