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Re: HP WallArt

#161 HP-Sonia 5 years ago

Hello @FidelityPrint

In order to solve your issue, if you are downloading an external PDF, you should ask the password directly to his admin. If your customer allows you to download this PDF, in order to print it for a job, he have to provide you the permissions to open it.

I hope this information helps

#162 --- 5 years ago

Are there other pricing options in development? Square foot pricing just isn't logical several of these applications. We'd love to implement some HP Wallart and Signage Suite soon. Thanks!

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#163 HP-Sonia 5 years ago

Hello @fantasyprints

T-Shirts, Sweatshirts and Stickers are new Signage applications.

Please see attached a pdf where you will see the compatibility list Press/WallArt app

The T-Shirts/Sweatshirts and Stickers are only available for the HP Latex 315/335 Print and Cut Solution.

That’s why you got this little printer symbol in the upper right corner for each of these application.

Moreover If you move your mouse over you will get this message:

“Your printer is not the recommended one for this application”

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#164 martin111 5 years ago

Hi,

I installed the hpwallart plugin for wordpress.
Installation and linking succeeded.
In the list of pages, the new DESIGN website appeared.
I opened the design page and saw 3 steps. Super.
I opened this same page in the wordpress administration.
I wanted to look at the html code or the data that this page contains.
Nothing in it. It was empty. So I saved it.
And that was probably the fault.
Now, nothing shows me.
Website www.domain.com/design is empty.
Please, give me an advice.
Regards

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#165 HP-Sonia 5 years ago

Hello @martin111

Thank you for all the information provided.

In order to proceed with the troubleshooting we need to know exactly the webside from where you are doing the integration, please confirm if is this one www.domain.com/design

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#166 martin111 5 years ago

Hi

helped reinstall the plugin.

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#167 martin111 5 years ago

Hi,

how do you see it with a translation into the Czech language?
Is that real?
Do you want to help?

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#168 HP-Sonia 5 years ago

Hello @martin111

If it come the time we will contact you privately. In the meantime, sorry for the inconvenience.

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#169 HP-Sonia 5 years ago

Hello @LelandRykse

Regarding your question, currently we have implemented two systems, Metric and Imperial.

Could you confirm whether you would like to know if there are some other system of measurement in development? Or would you like to stablish a fixed price for a product instead of putting the price according to the area used, or even modify the prices.

Let us know in order to give you a more appropriate answer

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#170 Alina 5 years ago

Hello,

How can I put cut markers on some stickers with Signage Suite? I see only Fotoba markers.
I can use Signage Suite with the account for WallArt?

I can't use the same printer (nr series) for wallart site and signage suite site. Why?

I need to add a printer like Latex 335 Print&Cut Solution just to appear the cut markers? Or the cut markers for stickers I need to put myseld manualy?

Do you have some videos to teach me how to use Signage Suite to full capacity?

Thank you!

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#171 --- 4 years ago

How do I covert the units of Measurments from Metric?

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#172 HP-Sonia 4 years ago

@VividFx

To change from Metric system to Imperial system follow these steps:

  1. Login in the Hp Application Center like administrator
  2. Go to COE Operation - Settings in the top right corner
  3. System configuration
  4. Unit system for length - chose the system required
  5. Save

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#173 ActAdmin 4 years ago

I tried installing it in a staging environment on a WordPress Multisite Network, but it wouldn't sync to the dashboard (spent two days rechecking my settings and looking for more info). Then I tried installing it on its own WP build in a subdomain, same exact issue. Then I bought a domain name, installed a fresh copy of WP "again."Added the HP WallArt Plugin and set it up at https://wallart.press and low and behold it still gives me the same problem, it refuses to sync to the dashboard of my HP Wallart account on your servers.

I've tried both Authorization Options, I have been reading your guides till my eyes bled, looked through your forum for similar issues, and even looked on the web for any assistance from third parties. I found no troubleshooting info that was even remotely helpful.

How do I fix this issue with full web integration?

B. Wolf
https://altitudecolor.com

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#174 --- 4 years ago

Hello,

I wondered if someone could advise me on where to actually download the WordPress plugin so we can have a full intergration?

Thank you

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#175 ActAdmin 4 years ago

Bottom of this page: https://hpwallart.com/developers/wordpress\_plugin/en

B. Wolf
https://altitudecolor.com

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#176 --- 4 years ago

Hello!

I have an issue. I sell only wallcoverings with hp wall arts. I've fully integrated hp wall art with woocommerce. And now I need user to choose backgrounds at the first step instead of formats. My goal is to show backgrouds from integrated fotolia as products and after user select his background then he is able to select siezes etc.

Please help!

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#177 ActAdmin 4 years ago

Your support contact form is freek'n useless. How am I supposed to ask for help on specific issues using a form that won't load in any browser?

Also, where is the documentation on how to style/override the plugin output for wordpress?

B. Wolf
https://altitudecolor.com

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#178 ActAdmin 4 years ago

I'm trying to get the HP Wallart editor to show directly through a Wordpress website and not an external link. I also want to use the WooCommerce product display page as the primary viewing page for the products which then links directly to the product editor (how do I do that?). Loading the editor only seems to work with external links, I don't want to use external links but turning that feature off disconnects the editor from the site altogether (see pic1.png).

Another issue is that the WooCommerce product page keeps loading products my client doesn't want to offer. I've turned off everything but eight products, but the system continues reloading all the products back into the live page view (see pic2.png).

Currently, I have to use the HP product list page which I cannot style or replace images on (see pic3.png). Don't you guys have guides/info on how to style and control the HP Wallart plugin in conjunction with Wordpress and WooCommerce?

I tried bypassing your support form (which doesn't seem to work in any browser I load it in) by using the direct email hpservicesupport@hp.com (the last email address I had for a tech in Europe somewhere) and got this in return "This mailbox is not being monitored. Please contact HP through different means of support."

If HP doesn't want to make a serious effort towards supporting this software with documentation and technical support in the US time zones, why are you even offering it?

B. Wolf
https://altitudecolor.com

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#179 HP-Sonia 4 years ago

Hello @ActAdmin

I am sorry to read your post. I Know there are a few issues on the email address thanks for pointing that out I will make sure your query past it throw. Hopefully in a few days I will be able to get back to you with an answer.

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#180 ActAdmin 4 years ago

Hi HP-Sonia,
Stefano Bertolini has reached out to me about some of the plugin issues.We are discussing details currently.

As for current documentation issue, it would be really nice if someone on your end actually started compiling a troubleshooting guide for the WordPress stuff. At this point I would think you guys have had enough questions asked and answered to create some kind of guide, FAQ, something, anything. Even my previous conversations with Stefano yielded information not published here. Good information with pics no less.

B. Wolf
https://altitudecolor.com

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The opinions expressed above are the personal opinions of the authors, not of HP.

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