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Tiling Issues in Production Manager

#1 kristib9768 a week ago

I am printing a wrap in production manager. I have tile 6 selected to print. But it prints Tile 1. I have done this several ways. I have cropped every other panel out so that there are no other panels selected, but it still prints tile 1. I tried printing tile 5 and 6 to see if there was something wrong there, it still prints tile 1. I recreated the file. sent it to PM again, tried it again, repeated the process, it still prints tile 1. even on the screen of the actual printer it SHOWS it's printing tile 6 but it's printing tile 1. I unplugged the printer, restarted the computer, I have exhausted everything i can think of. Can someone tell me if there is a hidden check box somewhere that makes it always print tile 1??? HELP Please.

Attachments
   Tile 1.JPG
   Tile 1.JPG
#2 HP Daniela Ciolompea a week ago

Hi @kristib9768,

Can you please advise which printer model you are using.

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#3 kristib9768 a week ago

--- comment deleted ---

#4 kristib9768 a week ago

HP Latex 315

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#5 kristib9768 a week ago

i did crop my TIFF in illustrator as a work around just so i could print the file to keep production going- but the issue is still not fixed.

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#6 HP Daniela Ciolompea a week ago

Hi @kristib9768,

Please delete the files and oms from the front panel.

Install the production manager rip and reflash the current FW.

If the issue is not solved please contact your support representative, as they might need to replace some hardware parts.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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