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Unsupported USB Drive & Package update error

#1 Edward C 2 years ago

Hi, I'm facing problem when update firmware. Unsupported USB shown when update using USB, formatted USB with FAT32 and 8GB . Package update error when update via EWS. Tried redownload the firmware using other PC Wins7 but still same problem. Any idea, guys? Thanks

#2 HP-Sonia 2 years ago

What printer do you have? What firmware are you trying to upgrade?

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#3 Edward C 2 years ago

Latex 360.. Nexus_01_14_00.5

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#4 HP-Sonia 2 years ago

You should check the download MD5 matches with: "b4340c5ea1ed72580310b1bdb3fb5453" The file name must be downloaded from the web page, no filename(1), filename(2), etc. Only "NEXUS_01_14_00.5.fmw" on the root of an empty, FAT32 formatted USB drive.

Two other possibilities can be:

  • Test a different USB drive. 1-4GB is recommended.
  • Maybe the Hard Drive is full. You can try to backup your profiles and delete them from the printer.

If you still cannot install the Firmware via USB or EWS (embed web server) you should contact your reseller.

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#5 rodney.hurlbut7425 8 months ago

Hi, this is old but if someone comes across this it may be helpful. I have a 128gb flash drive. Via disk management I created a 2gb partition (2048mb). Formatted that 2gb with FAT32 then I put the firmware file on the 2gb partition and I was good to go. The machine did not read the 128gb drive.

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#6 elenao.rtiz1976798788 6 months ago

Step 1: Inspect USB Storage Media. Disconnect your USB drive from your PC. Step 2: Run CHKDSK Scan. CHKDSK is a command line utility that helps fix drive errors and damaged or corrupt Windows supported media by repairing the file system. Step 3: Recover Data and Format USB Drive.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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