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Not at all likely
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Extremely likely
Have been on phone today since 1:15pm speaking with HP support, Onyx (RIP software) and supplier (GRIMCO) trying to solve an issue that just started yesterday - no one knows what's going on, and it's "no one's" fault - they all seem to blame each other.
Here goes:
Print a file on HP Latex 365 yesterday - size 26" wide x 82" tall. Put in cutter and cutter head begins to "read" paper with registration marks. Scans across page from RT to LT, then back to beginning, then starts to read down rest of media. All of the sudden, it stops reading, then shoots over to other side and then diagonally back to starting location.
I use ONYX Rip 19. I click the "CUT NOW" button and adjust cutter to first black mark, where cutter normally recognizes, scans, etc. This time however, it reads across page then back to starting point, then diagonally down and left and just spits my job out. Will not cut.
F-it. I went home last night, powered down cutter and thought it would reset itself this morning. Printed new job. Same results inside of cutter.
Call HP Support (equip is less than 30 days old).. HP tells me they don't know ONYK. I recalibrate cutter, XPOS, etc. Make a ton of changes to the tune I don't even remember what all prior settings were Try to cut one of the jobs and now get error message: "marks exceed sheet size!" on every job sent to cutter.
I am using 54" HP Prime Gloss CP media (adhesive vinyl) Have been using this media since day 1, and no issues.
After hanging up with HP and getting my "case number" I call GRIMCO (supplier) we have a 3-way call with ONYX. No one seems to know. I even reinstall the RIP software, and still - marks exceed sheet size!
Does anyone have any idea? I'm about to pull the remaining parts of my hair out!
Thanks in advance!
Coach Jackson