Cancel search

I have very big problems due to poor quality support for HP products.

#1 kholyanov10019 6 months ago

I bought your equipment (HP Latex 700W) for tens of thousands of dollars - but I can't use it. I need to print window clings using the Onyx app. Do you have the normal instructions for this - text + graphics? All I found was just poor videos of bloggers on YouTube. Just an unsystematized stream of consciousness... Does HP generally provide professional support for its products? Who should I contact?

I only need for my specific situation:

  1. How to create a file for Adobe Illustrator and Adobe Photoshop to print it in Overflood printing mode in the program "Onyx", with EXAMPLES of these files. Step by step.

  2. How to print this file through Onyx. Step by step.

#2 drcleveland1963 6 months ago

https://www.youtube.com/watch?v=WP3SjahbUJ8

Was this helpful?Yes0 No0
How can we improve it?
#3 HP Daniela Ciolompea 6 months ago

Hi @kholyanov10019,

Please find attached a guide to create plots with a white layer. I hope this helps.

Was this helpful?Yes0 No0
How can we improve it?
#4 kholyanov10019 6 months ago

#3 Dear Daniela, thank you very much for your guidance, but still nothing works. I'm losing customers - because I'm being ignored by HP and its dealers - and I can't do basic jobs on my printer. Can someone give me good advice? I did everything according to your guide - nothing works. My printer is less than six months old - for some reason the warranty period for white ink has already expired. A "lock" sign appeared on the white cartridges. Does that mean they can't be used?

Attachments
   IMG_9244.jpg
Was this helpful?Yes0 No0
How can we improve it?
#5 HP-ALBA 6 months ago

hello ! have you checked the trainings we have in Learn App inside PrintOS?

Onyx introduction: https://learn.www.printos.com/#/Learn/Courses/:all?courseid=5806

Main tasks: https://learn.www.printos.com/#/Learn/Courses/:all?courseid=7563

let me know if this is helpful! Hope you can make it work soon, otherwise let us know. thanks!

Was this helpful?Yes0 No1
How can we improve it?
#6 HP-ALBA 6 months ago

Also, in Learn App https://learn.www.printos.com/ you have a range of trainings for different topics for your HP Latex 700.

Was this helpful?Yes0 No1
How can we improve it?
#7 kholyanov10019 6 months ago

What trainings? What are you speaking about? Just start answering customer questions clearly. That's all you need!!!

Was this helpful?Yes0 No0
How can we improve it?
#8 kholyanov10019 6 months ago

What topics? What are you speaking about? Just start answering customer questions clearly. That's all you need!!!

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

Remember
To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex

Loading...

HP Latex Blog

Loading...

How likely are you to recommend HP Latex Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.